Terms & Conditions
VAT number 4060259548
Thank you for choosing to book with us at Silvermist Country Inn / Long Creek Lodge.
We look forward to welcoming you to our home.
Please note that by making this booking you are entering a legal agreement with us.
Reservations are made and accepted on the following terms. Please read our terms and conditions of booking below.
The owners reserve the right to refuse a booking.
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed by us at the time of booking. Prices does not include breakfast and VAT for a maximum of number of guests per room type as layout out on our website which includes the following: electricity, linen, cleaning, hot water, a TV, complimentary toiletries, a complimentary hospitality tray with tea and coffee-making facilities. Breakfast is served between the following times: Monday– Friday 7-9am and Saturday, Sunday and Bank Holidays from 7-10pm. Earlier breakfast may be requested the evening before for early departures and we are happy to assist. A non-refundable deposit of first night of stay payable on booking. The deposit should be made by EFT. We do not accept cheques. All bookings must be guaranteed by proof of EFT payment in order to secure a reservation.
Silvermist Country Inn / Long Creek Lodge reserves the right to request full payments for bookings made within 7 days prior to arrival, for all other bookings we require payment of the balance is due on arrival. We prefer payment by BACS, debit card or credit card.
Cancellations, Curtailments, No Shows and Insurance
When you make your booking and we have received the required deposit withing 3 days of making the booking in order to secure the booking, failure to pay the deposit will result in your booking been cancelled. Upon making a booking you agree a legally binding contract exists between us. Cancellations must be notified in writing by post or email, and will only be effective when it is received by us in writing 7 hours prior to the arrival date. Cancellations after arrival are subject to payment in full of the full value of the accommodation reserved, less the deposit already paid. Please note that once a reservation has been made any curtailment or reduction of days within 48 hours of arrival or after arrival, you will remain liable for the full cost, i.e. 100% of the booking value, less any deposit paid when making the booking, for the entire stay will be due even if you have not paid in full at the time of cancellation or curtailment. Reservations cancelled in excess of 8 days or more before arrival date will incur no further penalty other than the forfeiture of the deposit paid. In the event of a no show i.e. if you do not cancel your reservation but you fail to arrive for your stay with us, you agree that 100% of the total booking value minus any deposit already paid will be invoiced to you for full and final settlement. We strongly suggest guests take out travel insurance for short breaks and holidays to South Africa to cover themselves against cancellation charges and to protect themselves against possible loss due to any unforeseen circumstances such as illness, adverse weather conditions, traffic, – January 2016 revised July 2017 delays, etc. It is your responsibility to check that the insurance you purchase is adequate for your needs. Non-availability of Accommodation We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Please let us know your anticipated time of arrival so that we can be prepared for early / late arrivals. Your accommodation will be available to you to check-in between 2 - 9pm on the day of arrival. We are closed between 9pm and 7am. Our latest checkin time is 9pm. Later arrivals must be pre-arranged. Please note that we may not be able to accommodate you if you arrive earlier, however if you make pre-arrangements with us we will do our best to accommodate your request.. etc.
Late arrival procedure
Please ensure you contact us no later than 6pm to let us know if you will be arriving later than 9pm. Failure to notify us may result in the room being re-let or the full cost of the room being charged and invoiced to you.
Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.
On check-in guests will be asked to register and a note made of car registration numbers. Registering is a legal requirement and applies to all guests. Only those guests registered may occupy the bedrooms and each room is set up to accommodate a certain number of guests (please refer to various room types on the website for the exact occupancy capabilities of each room. This request is also a requirement of law as each guest is required to register at reception for insurance and for fire precaution purposes.
If you have friends, relatives or colleagues coming to the Hotel, we should be grateful if you would kindly inform us ahead of their arrival. We would also ask that they are entertained in one of our well equipted and layout out public areas. For the same reason, we should ask that they leave by 10pm. Guests will be held fully responsible for the conduct of anyone they choose to bring onto the property, as far as any liability and damages are concerned and, therefore, incur any cost.
Damages and Breakages
Please enjoy your stay but please take care when staying at our home. Guests are responsible for leaving rooms in the condition they were in upon arriving. The named lead member is responsible and liable for any breakages or damages, which they or other members of their party cause, to the accommodation or its contents for irreversible staining or damage from, for example, bleach, cigarette burns, food dyes, hair dye, ink, lucozade, vomit and waterproof mascara. Guests will be required to pay for any loss or damage to furniture or equipment provided in the accommodation. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of R500.00 if you did not report this.
Guests will be issued with a front door and bedroom door key on check-in. One set of keys will be issued per room. I am afraid we are unable to issue additional sets.
Lost or failure to return keys and fobs will be charged at R 100.00 to cover the cost of replacing the security keys and brass engraved fobs. No-Smoking We have a strict no smoking policy and we would kindly ask that there is no smoking inside any of our rooms, restaurants or ladies bar. For those wishing to smoke, a designated covered external area is provided but we would remind smokers that this area is also used by non-smokers. Noncompliance with the no smoking policy carries a penalty charge of R 500.00 to cover the cost of extra cleaning and the resulting delay incurred in re-letting the room. We reserve the right add this cost to a guest’s account after departure and to invoice this penalty amount to the person responsible for the booking unless other payment methods are offered and approved. In addition, any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking.
Use of Candles
For reasons of our Accommodation being graded, we kindly request that owing to the increased fire risk posed by the use of candles that no candles be used in the accommodation without concent of management and making pre-arrangments.
We respectfully ask that guests do not bring food or drink, especially takeaways, into the rooms / units, (unless they booked a self catering unit) to consume and we would also ask that cutlery and crockery is not removed from the Breakfast Room. Under no circumstances will we accept take-aways delivered to the hotel. We would remind guests that we reserve the right to invoice you for any repair, replacement or purchase of new items for damage caused. The replacement value or dry cleaning costs for all linen, upholstery and carpets that are irreversibly stained will be charged for, Guests are required to report to us immediately with details of any damage done to the property or any of the furniture, fixtures, fittings and effects to enable replacement to be arranged.
We hold a premises licence and provide an honesty bar for the convenience of guests, selling spirits by the measure and wine and champagne by the bottle. Drinks taken from the bar will be added to your bill and settlement is payable on departure. Please bear in mind that any alcohol brought on to the premises is subject to a R50.00 corkage fee. In addition and also for the above reason, we will not accept unreasonable behaviour resulting from excess alcohol. Any breach of this policy will result in the immediate termination of the stay and no refund will be given for the duration of the booking.
Guests come to us primarily to sleep and to rest and for these reasons we always ask that noise levels are kept to a minimum, especially after 10pm with regards to TVs, raised voices, and door shutting etc. This helps us to make sure everyone's stay is enjoyable. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
There is free on-site parking for guests. We ask guests kindly to observe the parking spaces available around the property and park considerately at the side of the buildings to ensure there is adequate space for everyone. Please avoid parking at the front of the reception / main house building. Please note that cars are parked at your own risk. We do not accept responsibility for any loss of or theft from a vehicle (including but not limited to damage caused by acts of nature, ie. Wild horses fighting and kicking any cars) however it is caused. Guests with mobility problems If you or any member of your party has any mobility problems, please discuss any special requirements with us before booking. Most of our rooms are accessed via some sort of steps. Minimum Stay for Easter weekend, Kaapscehoop weekend and the weekend of the Innibos fesitval, we operate a minimum 2 night stay for these weekends. No single Friday or Saturday night stays are available during this period except for last minute availability. For certain public holidays and festival, conference/convention periods, there may be a minimum 3 night stay required, (you will be informed of these dates when making a booking if your booking falls within any of these dates.
We welcome well-behaved / trained pets subject to certain conditions and in certain designated bedrooms. Children Children must be supervised at all times and no child must be left unsupervised.
We do offer a laundry service, however the laundry is not on the property, please inform reception before 7:45am if you intend on sending laundry in.
Lost and found Items / Items Left Behind
We can accept no responsibility for items left behind after you have departed. Small items left behind can be returned to you by post at a R 200.00 handling charge plus the cost of postage, the package will be send once we receive proof of EFT, Alternatavely we can keep the items on the property for you to collect at your earliest convenience at no charge. Larger items will incur a higher handling cost for both options whether we have the item couriered to you or keep it in storage.
Any unclaimed items of property will be disposed of after 8 weeks.
We offer free secure WiFi up to 250mb per room for our guests’ use, once your qouta runs out there will be a surplus charge to add additional data to your account and usage is strictly subject to the terms and conditions, laws of South African Internet Service Providers. Please note that we have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free. We have no have no responsibility for, or control over, the information you transmit or receive via the Service. We do not guarantee the availability of the Service, the speed at which information may be transmitted or received via the Service; or that the Service will be compatible with your equipment or any software which you use.
Fire & Emergency
In the interest of your own safety you should check where the locations of the fire extinguishers are in relation to your room. There are Fire & Emergency Rules inside of your room with which we respectfully suggest that you familiarise yourself. ALL FIRE ALARMS MUST BE CONSIDERED AS EVIDENCE OF A FIRE AND YOU SHOULD ACT ACCORDINGLY UNTIL YOU ARE INFORMED TO THE CONTRARY. In the event that you hear the fire alarm the assembly point is in front of the hotel main house / that would be just our side the reception area.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. Please note that we are an independant entity and at no time will your information be sold or shared with 3rd parties unless for legal requirements or warrented by a legal letter, and we may share your information with them solely in the following circumstances. 'How We will use your Information: to report the circumstances surrounding any loss or damage you cause during your stay with other members of the hotel who may use your details to claim for any costs incured for repairs, this may result in our company refusing to accept bookings from you in the future. We will also use your information for our own internal record keeping. We will not share your information with any other party for advertising or marketing purposes and will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). If you think that the information we have about you or records of your stay are incorrect or misleading, you should contact us as soon as possible at the following email address so that we can take steps to correct our records where necessary: firstname.lastname@example.org